FAQs

You can buy tickets for Chepstow events and races via our website, which you can access via this link.

You can save an average of £5 when you book in advance via our website.

Yes! Depending on availability, online tickets remain open during each fixture and can be used to purchase tickets on the day of racing. You can also buy a ticket at the main entrance gate via card payment.

All tickets will be sent via email including tickets for restaurant and hospitality bookings. You will receive your ticket(s) two weeks before the fixture you are due to attend. If you’ve booked your tickets within two weeks of the fixture, these will be sent immediately. Sometimes these can land in your junk folder so please check this file before you contact us.

Whichever way you prefer! We can scan e-tickets off mobile devices, or if you wish to print them off and bring them along in paper format this will also be accepted.

If you are no longer able to attend a Raceday for which you have a ticket (other than a Badge or PASS Card), you may transfer, sell or offer for sale such ticket at face value (including any relevant handling or booking fee), providing that you obtain our prior consent (such consent not to be unreasonably withheld).

You can find out more on our refund and exchange policies including badges and PASS cards via our Terms & Conditions of Entry.

Children are more than welcome to attend Chepstow Racecourse. Children aged 17 and under can attend free to the races when accompanied by a paying adult, however, please note some exclusions apply for festival fixtures and live after racing events). Children's tickets are only available at the gate on the day of the event.

To redeem an Arena Racing Company (ARC) gift voucher, simply visit https://www.arenaracingcompany.co.uk/racing/horse-racing/our-racecourses/

You will need to select the racecourse you'd like to visit, explore Chepstow’s fixtures and choose the date you'd like to attend.

To use your gift voucher for a ticket at Chepstow, select the ticket you'd like to purchase and add this to your basket. At the checkout, enter your unique Gift Voucher code for full or part payment in the 'Add Gift Voucher Code' field. Your ticket(s) will be emailed to you.

To claim your voucher on restaurant or hospitality packages, please call us on 01291 622260 with your gift voucher number to hand. Any balance left will be credited to your account to use at a future event.

Rewards4Racing is horse racing’s award-winning rewards programme, perfect for avid racegoers who want to enjoy unforgettable racing experiences for less. With Rewards4Racing, you can collect points when shopping online with over 4,000 retail partners, and you can also collect points on all sports bets with their four featured betting partners.

If you don't have an account with bet365, Betfair, Betfred or Coral, you can sign up via the Rewards4Racing website and deposit today to collect an extra £20 worth of points. 

Students and Seniors aged 60+ can all benefit from a £5 discount at Chepstow Racecourse when purchasing Grandstand tickets at the gate. This discount is applied against the on-the-day ticket price. Please note proof of age or study may be requested.

Blue Light Card holders can also enjoy discounts. This includes 50% off mid-week racing at all ARC racecourses and 20% off all weekend and bank holiday fixtures across the UK.

Customers who wish to redeem vouchers from third parties must redeem these at least two weeks before the fixture they wish to attend.

Gates tend to open two hours before the first race. However, for feature and festival fixtures, gates may open slightly earlier.

To be prepared, we recommend checking the what’s on fixture page for the date you’re attending, where you will find for the most up-to-date time. Please note race times are subject to change.

Races at Chepstow will take place at different times on different days. Race times can change last minute, so please check your specific fixture regularly.

Chepstow Racecourse along with our on-site bars and restaurants will typically close shortly after the last race. For Live After Racing nights or themed race nights with music after racing, the live act will perform for an hour to 90 minutes after the last race and we will usually close shortly after this performance.

To plan ahead, please check our what’s on fixture page for the date you’re attending where you will find the most up-to-date times.

Chepstow Racecourse is located just north of the town of Chepstow in Monmouthshire, Wales, just near the southern end of the Wye Valley. Our address is:

St Lawrence Road

Chepstow

NP16 6EH

You can find full details of how to get to the racecourse by visiting our Get Here page.

Absolutely! We welcome coach groups to Chepstow Racecourse. On arrival, coaches will be directed to our allocated coach parking.

At Chepstow Racecourse, we have a main car park for visitors and ample parking is provided for Owners & Trainers, Annual Members, Hospitality ticket holders, Grandstand & Paddock ticket holders and Premier ticket holders, which is located just across from the zebra crossing and main entrance.

Access to the Premier entrance is straight across from the zebra crossing from the main car park for Premier badge holders. Access to the Grandstand entrance is via the underpass from the main car park and through the turnstiles for Grandstand & Paddock badge holders.

Please note accessible forward parking for Blue Badge Holders is also located in the main car park. Our on-site stewards will be able to direct you on the day of your visit. For more details on accessibility parking, please visit our Venue Accessibility page.

Most racegoers choose a smart casual outfit when attending the races and we discourage sportswear and ripped jeans. There are more formal dress codes in place for some of our premier ticket options as well as hospitality and restaurant packages. Please click here to view our dress code. 

You’ll always be able to grab a drink and bite to eat. We have many on-site bars and food outlets including The View Restaurant, The 1926 Bar, Grandstand and Paddock Bar and our dedicated hospitality suites. These will be open depending on how busy the fixture is likely to be.

There is also a wide range of food outlets available offering everything from burgers, hot dogs, fish and chips and a variety of other options.

Please note that alcohol cannot be brought into Chepstow Racecourse. There will be a range of bars open on-site selling a variety of alcoholic and non-alcoholic drinks.

Barbecues are not allowed to be brought into or used at our racecourse.

Please note you cannot bring your own food and drink into the venue, unless it is a designated Bank Holiday Family Day. Bag searches will take place.

For those who would like to eat on their visit, there is a wide range of food outlets available offering everything from burgers, hot dogs, fish and chips and a variety of other options.

We do all we can to ensure our visitors enjoy their day here at Chepstow. This includes making our venue as easily accessible as possible and adding in extra features to make guests comfortable, including easy access to our enclosures along with accessible toilets. Please find out more and click here for more information.

We offer personal assistants’ free admission to our course when accompanying a paying guest with accessibility needs. You can find out more on how to claim these tickets via our Accessibility page.

Our racecourse features an accessible platform in the enclosure which overlooks the parade ring and winning post.

Placing a bet is a respected tradition in horse racing. If you wish to join in on the fun, there are plenty of places across the racecourse where you can place a bet – either with the tote, which is a pool betting option (similar to the lottery) or with the on-course bookmakers. Find out more about betting at the racecourse.

Bookmakers will still accept cash at Chepstow and some will also accept debit card payments.

There are no cash machines on the racecourse as we operate as a cashless site, so if cash is your preferred method of payment for bets, please ensure you bring this with you.

All bars and restaurants/eateries are cashless and will accept card and contactless payments only. However, bookmakers and the tote will still accept cash payments.

There are two separate entrances at Chepstow Racecourse. The Premier Entrance is used for Premier ticketholders only and is located directly opposite the pedestrian crossing outside the racecourse. The Grandstand & Paddock turnstiles are accessed through the underpass at the top end of the car park. All tickets may be used through this entrance. For Racedays where there is one enclosure, access is through the Premier Enclosure.

Unless you have booked a ticket with a reserved seat included, a restaurant package or hospitality option, there is only limited seating available across the racecourse and the majority will be outside. We advise arriving early to avoid disappointment.

Chairs are not allowed to be brought into Chepstow Racecourse during weekend fixtures, unless for medical reasons. For all other fixtures, we take a pragmatic approach and allow chairs into the racecourse when we’re not at full capacity. This is always at the discretion of the safety officer on the day.

Food, drink, glass bottles or drink glasses will not be accepted into the racecourse.

Smoking is permitted in the allocated smoking rings. Please note however that smoking is not permitted in our grandstands.

To view your tickets, the racecard for the day and more, you can download the Raceday Ready app here

We don’t have onsite accommodation, however, there are numerous places nearby that we’d recommend. Visit our ‘Where To Stay’ page for more info.

The amount of rainfall impacts how ‘firm’ or ‘soft’ the ground is. Different horses enjoy different ground conditions and therefore, the going reports are vital for a horse’s trainer and owner in deciding when and where a horse should run.

If we experience heavy rainfall or extreme weather conditions, the health and safety of all participants and horses is our top priority. If the racing surface is deemed unraceable, a fixture will be abandoned.

If a race is abandoned, customers will be informed immediately, and all the information will be available on our website.

Full or partial refunds will be automatically provided according to our refund policy, available on our terms and conditions of entry.

Except for Guide Dogs of the Blind and other Assistance Dogs, pets/animals are not permitted to enter the racecourse. In the interests of animal welfare, no dogs are permitted to be left in cars.

At Chepstow Racecourse, we ask you to ensure that no flash photography takes place near the horses. Otherwise, you are welcome to take photographs for personal non-commercial use.

Please note that any photographer on site that is felt to be impeding or contravening imagery rights including without accreditation or prior written consent will be requested to leave the premises.

You cannot take images for commercial purposes without prior permission from our racecourse.

Please note that professional filming and photography takes place here at Chepstow Racecourse and by entering the racecourse, you accept our terms and conditions of entry, which gives our racecourse the right to broadcast, publish, licence and use any photographs, film, recordings or images of you without payment or other compensation in any promotional literature produced by Arena Racing Company. Full copies of our Terms & Conditions are available here.