A face front view of a racehorse.
A face front view of a racehorse.
Got A Question?

We’ve most likely got the answer below.

FAQs

Got A Question?
Hopefully you can find the answers to your queries below, but if not our helpful team are happy to answer any queries you have.

Tickets & Booking

When do advance tickets close? 
Can I purchase extra tickets on the day?
When will I receive my tickets?
Can I collect my tickets on the day?
Can I transfer / refund my tickets or packages?
Can I transfer between Enclosures?
Can Children come racing?
How do I redeem a Gift Voucher?
How do I use/sign up for Rewards for Racing? 
What discounts and concessions do you offer?

Times

What time do gates open?
What time is the last race and when will the racecourse close?

Travel & Entry

What do I need to wear?
How do I get to the racecourse?
Can I arrive by coach?
Is parking available?
Visiting Safely
What entrance do I use?

Food & Drink

What bars and food concessions will be open?
Can I bring alcohol into the racecourse? 
Are barbecues allowed?
Can I bring a picnic?

Accessibility

How accessible is your racecourse?
What do you offer carers?
Is there wheelchair viewing?

Betting & Payments

Where can I place a bet on course?
Do you have cash machines?
What payment method do you accept? 
Where can I buy a race card?

Experience

Is there seating available?
Can I bring a chair?
Can I smoke and where?
How do I download and use the ARC APP?
Where is best to stay overnight?
Does the weather affect the racing?

Dogs

Can I bring a dog? 

Photography

Can I take photographs?
Dedicated Covid-19 Q&A

Horse racing is taking place behind closed doors. Find out how you're affected.

Covid-19 Q&A
Visiting Safely

We've put in place a range of safety measures to welcome you back safely.

Find Out More
Still Not Sure?

Don't worry, our team are happy to help.

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