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A face front view of a racehorse.
A face front view of a racehorse.
Got A Question?

We’ve most likely got the answer below.

FAQs

Got Questions? We’re Off to a Flying Start!

Whether you’re one of our seasoned racegoers or making your first visit to Chepstow, we’ve gathered answers to our most asked questions below, ready to help you hit the ground running on a trip to the races…

Tickets & Booking

How do I buy tickets for Racedays and Events?
Do I save money if I book in advance?
Can I purchase tickets on a Raceday?
How will I receive my ticket?
Do I need to print my ticket, or can I show it on my phone?
What’s the refund or exchange policy for tickets?
Are children allowed and do they need a ticket?
How do I redeem a Gift Voucher?
How do I use/sign up for Rewards for Racing? 
What discounts and concessions can I claim?
Third Party Gift Vouchers

Times

What time do the gates open on Raceday?
What time is the last race and when will Chepstow Racecourse close?

Travel & Entry

Where is Chepstow Racecourse?
How do I get to Chepstow Racecourse?
Do coaches travel to Chepstow Racecourse?
Is parking available on site and do you offer accessible parking?
What do I need to wear?

Food & Drink

What bars and food concessions will be open?
Can I bring alcohol into Chepstow Racecourse? 
Are barbecues allowed?
Can I bring my own food into Chepstow Racecourse?

Accessibility

How accessible is Chepstow Racecourse?
What do you offer Personal Assistants?
Is there wheelchair viewing?

Betting & Payments

Where can I place a bet?
Do bookmakers accept cash?
Do you have cash machines?
What payment method do you accept? 

Experience

New Title
Which entrance should I use to access the racecourse?
Is there seating available or do I need to stand?
Can I bring a chair?
Are there any limitations on what I can bring into the racecourse?
Can I smoke and where?
How do I download the Raceday Ready app?
Can I stay in accommodation nearby overnight?
What happens if it rains?

Dogs

Can I bring my pet? 

Photography

Can I take photographs when I visit Chepstow Racecourse?
Still Not Sure?

Don't worry, our team are happy to help.

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