FAQ | Chepstow Racing & Events

Which Enclosure should I choose?

Chepstow Racecourse has two enclosures on a raceday – the Premier Enclosure and the Grandstand & Paddock Enclosure. A Premier Badge gives you access to all public areas of the racecourse including the Premier Lawn, adjacent to the Winners’ Enclosure and Parade Ring directly opposite the Winning Post, putting you right by the action. In addition, there is our Premier Stand, which includes a bar serving hot and cold snacks, and the new 300-seat viewing Premier Restaurant.

The Grandstand & Paddock Enclosure allows viewing of the Parade Ring and racetrack from a main grandstand. The Grandstand & Paddock Bar serves hot meals and beverages. This enclosure also has a variety of mobile catering units.

We do not accept card payments at the Grandstand & Paddock turnstiles

How do I book tickets?

Badges and admission packages can be pre-booked either on-line or by calling the Racecourse Office on 01291 622260. Although it is not compulsory to book in advance, we do recommend it.

We do not accept card payments at the Grandstand & Paddock turnstiles

What are the advantages of booking an all-inclusive package?

All-inclusive packages are great value for money and ideal for the novice racegoer who wants all elements of their day at the races included in one easy step. Our Classic Raceday package includes an exclusive behind-the-scenes tour of the Racecourse, as well as entry to the Premier Enclosure, a £5 Tote betting voucher, welcome drink, racecard and afternoon tea and scones. Our Fancy-A-Flutter package includes entry to the Grandstand & Paddock Enclosure, welcome drink, burger and chips meal, racecard and £2 Tote discount voucher.

Is Chepstow Racecourse suitable for children and families?

All children 17 and under and admitted free of charge when accompanied by a paying adult. On selected days, we provide free children’s entertainment to appeal to all ages. Please contact the Racecourse Office on 01291 622260 for further information about these days.

We also provide parent and baby changing facilities in the Premier Enclosure.

Are there facilities for people with disabilities?

Chepstow Racecourse aims to provide an accessible environment for all racegoers. We provide disabled parking spaces and easy access to both enclosures. Disabled toilets are available in both the Premier and Grandstand & Paddock Enclosures. There is lift access in the Premier Stand for hospitality clients.

Is there a dress code?

Please note that racegoers wearing vests, football or rugby shirts, ripped jeans, shorts or trainers will not be admitted to the Premier Enclosure. Patrons in all enclosures are reminded that the removal of shirts is not allowed. This dress code also applies in our hospitality boxes and Silks Restaurant.

Can I bring my dog to the Racecourse?

Only Guide Dogs for the Blind are permitted within the Racecourse Enclosures.

Can I bring a picnic?

Picnics may not be brought onto the racecourse, except on BH Monday 26 August. Please note that no alcoholic beverages should be brought on course at any time.

Do I have to pay for parking?

No, all car parking is free of charge.

Can I bring a coach?

Coach parties are always welcome to Chepstow Racecourse and Coach drivers receive a free Grandstand & Paddock Enclosure badge (upgrade to Premier Enclosure for £5) on production of valid ID and completion of a Coach Security Form (available from Coach parking stewards on the day). This offer applies to 52 seater coaches only.

Can I transfer between enclosures?

You can upgrade your Grandstand & Paddock ticket to gain access to the Premier Enclosure for £5 on the day of racing at the Premier Enclosure entrance. Please note the dress code in the Premier Enclosure.

Where can I get food and drink?

Both enclosures have a wide range of catering facilities and bars offering a variety of hot and cold food including burgers, fish and chips, hot dogs, sandwiches, snacks, cakes and beverages.

Within the Premier Enclosure the Premier Restaurant serves a superb three-course meal. Prices start from £60 inc VAT per person and include Premier Enclosure admission, lunch, waitress bar service, Tote courier service and reserved table for the race meeting.

Is there a cash machine at the Racecourse?

There is a link cash machine located in the Premier Enclosure entrance. Please note there is a transaction fee when you use this cash machine.

Is there seating available?

Limited seating is available in both enclosures and in all bar areas.

Where can I obtain more information on Racedays?

The race programme is a useful tool to guide you through your day at the races, with details about each race and other helpful information. Programmes are sold at the Racecourse Entrances.

General Information Leaflets and package information are displayed around the course and also available from the racecourse office.

Alternatively please approach any member of staff who will be happy to assist you.

How do I get to the Racecourse?

Chepstow Racecourse is easily accessible by road, rail or air.

How do I become an annual badge holder?

Annual badges are available for £280 at full price to run from January to December. The badge entitles you to admission to all 30 fixtures in 2013 at Chepstow and Hereford as well as over 70 reciprocal fixtures at other racecourses. There are other various benefits so please look at the Annual Badges page on the website.

When does your season start/finish?

Chepstow Racecourse doesn't have a season as such as we race all year round, spanning both the Flat and Jumps Seasons.

Can I order a brochure?

Yes - please contact us and we'll be happy to provide you with further information.

What happens when you're not racing

With 30 fixtures in 2013 we’re one of the busiest turf tracks in the UK but when we’re not racing we’re still busy! We regularly hold conferences, meetings, exhibitions, weddings, dinners and public events including anything from Wedding Fayres to Motorhome Shows.

Where should we stay?

Chepstow Racecourse has strong links with local hotels and can often get preferential rates. View local accommodation page »

How do I bet?

The BHB website offers a superb betting guide to tell you all you need to know to back a few winners.
www.britishhorseracing.com/goracing/betting/betting.asp

What is your abandonment & refund policy?

Certain racing days may feature advertised events, such as (without limitation) music performances . We hereby give notice to all persons purchasing tickets incorporating Performances that Performances may be cancelled in circumstances beyond our control, such as the non-appearance of an artiste advertised to perform. We give no guarantee that any Performance will take place; nor do we give any representation or warranty concerning the nature or quality of any Performance which may be held at the Racecourse.

Except as stated herein, tickets are sold subject to the right of the Racecourse to alter or vary the Performance due to events or circumstances beyond its control without being obliged to refund monies.

Where racing takes place but a Performance is cancelled the Racecourse may in its discretion (but is not obliged to) refund a proportion of the ticket price which the Racecourse considers appropriate in relation to the cancelled Performance.

Where racing is abandoned and a Performance is cancelled a full refund or transfer to another raceday (excluding certain festival days) will apply.

Where racing is abandoned at any time but the Performance takes place the refund policy set out above shall not apply and no refund will be made.

Do you offer concessions?

Yes, a £5 concession is offered to Senior Citizens and Students. If you are registered disabled and require a carer, you would pay the normal admission price but your carer comes for free. These concessions are all available upon production of valid ID.

What time should I arrive on racedays?

Gates usually open two hours prior to the first race to give you time to get your bearings, read the racecard, have a drink and relax before the excitement start.

Photography at the racecourse

Racegoers are permitted to take photographs for their own personal use in public areas of the racecourse but are not permitted to use them for commercial purposes without prior permission from the racecourse office and provision of press accreditation.

PLEASE DO NOT USE FLASH PHOTOGRAPHY NEAR THE HORSES.

Please be aware that your photograph may be taken whilst you are on the racecourse. These photographs may be used in any of the media used by Northern Racing for promotion purposes. They may also be circulated to the media and used by other relevant organisations in their publications.

When is the Coral Welsh National?

Saturday 28 December 2013